Privacy Policy

Bluesnap values and respects your privacy. We always seek to collect and process your personal data responsibly with due care for your integrity and rights. This privacy policy describes how we process your personal data and your rights, as a customer or representative of a customer, in accordance with the EU General Data Protection Regulation, GDPR.

Pursuant to the GDPR, bluesnap is the data controller with respect to the personal data we process in accordance with this privacy policy. Let us know if you have any queries regarding how we process your personal data. You may find our contact details at the end of this privacy policy.

You will be required to provide us with your personal data, as set out in this privacy policy, in order for us to enter into an agreement with you and to perform our obligations in such an agreement. If you do not provide us with the required personal data, we may not be able to enter into an agreement with you nor provide our services in a proper manner.

When do we process your personal data? Bluesnap process personal data with respect to the following services we provide:

  • Hosting services

  • Domain Names services

Your personal data is processed by us when you register online, place an order for any of the services, complete surveys, provide feedback, contact us using our message boards or via email, and when we provide you with our services and marketing.

You may find further information regarding our processing of personal data below. We may under certain circumstances provide you with additional information regarding certain processing of personal data. In such cases, the information will apply as a supplement to this privacy policy.

We may also process your personal data when you visit our website. We process your personal data using so-called cookies. Cookies are used to facilitate the use of and to improve our website. More information about how and why we use cookies is available in our Cookie Policy.

What personal data do we process?

Bluesnap process the following categories of personal data. These categories of personal data are mainly provided directly by you. However, they may be provided by another representative of our customer (i.e. your employer or colleague), event companies, or networking organisations.

  • Contact details. E.g. name, email address, and phone number.

  • Correspondence. E.g. personal data included in our written or oral correspondence.

  • Profession. E.g. your role at the company you are representing

  • Why do we process your personal data?

Bluesnap process your personal for the following purposes and by using the following categories of personal data (as set out in Section “What personal data do we process?”):

Performance of the services

  • Process your order and payments.

  • Provide the services.

  • Manage your account.

  • For this purpose, we process the following categories of personal data: Contact details, correspondence, and profession.

Administration and improvement of services

Document what has been discussed and decided between us. Comply with applicable laws, such as bookkeeping laws. Protect Bluesnap from legal claims or enforce bluesnap legal rights. Improve our services in relation to development of functions as well as the range of our services and quality assurance. Marketing

Provide you with special offers on other products and services we think you might like. Provide you with newsletters. For this purpose, we process the following categories of personal data: Contact details.

What are the legal basis for our processing?

Bluesnap process your personal data on the following legal basis:

Performance of the services

Agreement. Depending on the nature of the matter and whether you are an existing customer or not, the processing may be necessary for the performance of a contract with you or in order to take steps at your request prior to entering a contract.

Administration and improvement of services

Agreement. If you are an existing customer, processing for the purpose of administrating the agreement will be necessary for the performance of a contract with you. Compliance with a legal obligation. Compliance with the Swedish Accounting Act. Legitimate interest. Depending on the nature of the matter and whether you are an existing customer or not, the processing may be based on our legitimate interest to administrate and improve the services. E.g. we may have a legitimate interest to respond to your queries, or to document any understandings between us, or to protect us from legal claims or enforce our legal rights, or to improve our services and quality assurance. Marketing Who might we share your personal data with? Bluesnap share your personal data with the categories of recipients and for the purposes listed below. The specific recipients we share your personal data with, depend on which services you use.

IT-service providers. In order for us to be able to provide the services. Contractors. In order for us to be able to provide the services. Authorities. If required in accordance with the law. We only share personal data once we have taken all reasonable contractual, technical, and organizational measures to ensure that your personal data is treated in accordance with applicable law and with an adequate level of protection.

How do we store personal data? Bluesnap securely store your data at data centers in Sweden and Germany.

Bluesnap will keep your personal data for during the time you are a customer with us and thereafter for 5 years. Personal data that we are required to process in accordance with the Swedish Accounting Act will be stored for 7 years. Personal data that we process to protect us from legal claims or to enforce our legal rights will be processed for a period subject to the statute of limitations, which typically is 10 years from the time the claim arose. As these time periods expire, we will delete your personal data.

Do we process your personal data outside the EU/EEA? Bluesnap always seek to process your personal data within the EU/EEA. Under certain circumstances, such as when your personal data is shared with a consultant located outside the EU/EEA, your personal data may be transferred and processed in a location outside the EU/EEA. In such cases, we ensure that an adequate level of protection is maintained and that appropriate safeguards are adopted in accordance with the GDPR, such as entering into the European Commission’s standard contractual clauses, which are available at the European Commission’s website.

What are your rights? Bluesnap would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to be informed – You have the right to at any time request information on Bluesnap collection and use of your personal data.

The right to access – You have the right to request Bluesnap for copies of your personal data.

The right to rectification – You have the right to request that Bluesnap correct any information you believe is inaccurate. You also have the right to request Bluesnap to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Bluesnap erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Bluesnap restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Bluesnap’ processing of your personal data, under certain conditions.

The right to object direct marketing – You have the right to object against Bluesnap’ direct marketing.

The right to data portability – You have the right to request that Bluesnap transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw your consent – If you have given your consent to a certain processing, you have the right to withdraw the consent at any time. A withdrawal does not affect the lawfulness of processing based on consent before the withdrawal. We may not further carry out the processing in question should you withdraw your consent, unless the processing may rely on another legal basis.

The right to complain – You have the right to lodge a complaint with a supervisory authority should you consider that Bluesnap do not process your personal data in accordance with the GDPR or applicable data protection legislation.

If you have any questions regarding or would like to exercise any of these rights, please contact us using the contact details under Section “How to contact us”.

Privacy policies of other websites The Bluesnap website contains links to other websites. Our privacy policy applies only to our processing of personal data as described in this privacy policy (e.g. not in relation to processing of personal data conducted on other websites), so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy Bluesnap keep its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27 October 2020.

How to contact us If you have any questions about Bluesnap’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email or letter.